Your happiness matters to us. If you’re not fully satisfied with your purchase, we’re here to help.

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🔄 30-Day Return Window

You may request a return or refund within 30 days of receiving your order.

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✔ Eligibility for Returns

To qualify, the item must be:

• Unused and in its original condition

• In its original packaging

• Returned with proof of purchase

• Free from damage caused by the customer

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❌ Non-Returnable Items

• Gift cards

• Final sale or clearance items

• Items intentionally damaged

• Personal care items for hygiene reasons (unless unused)

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🛠 Damaged or Defective Products

If your item arrives damaged or defective:

• Contact us within 7 days

• Provide photos or video of the issue

• We will replace the item at no extra cost

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💸 Refund Processing

Once your return is received and inspected:

• We will notify you by email

• Your refund will be processed within 3–7 business days

• Funds will be returned to your original payment method

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🔁 Exchanges

We offer free exchanges for defective, damaged, or incorrect items.

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✅ 5. Privacy Policy (Extended Compliance-Ready Version)

PTPG E-Commerce Store respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data.

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📌 Information We Collect

We may collect:

• Name, email, and phone number

• Shipping and billing addresses

• Payment information (securely processed by third-party providers)

• Browsing behavior, device information, and cookies

• Order history and customer support messages

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📌 How We Use Your Information

We use your data to:

• Process and deliver orders

• Improve website functionality and user experience

• Personalize your shopping experience

• Send order updates and promotional messages

• Provide customer support

• Prevent fraud and maintain platform security

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🔐 Data Security

Your information is protected using:

• Encrypted checkout

• Secure servers

• Verified payment gateways

• GDPR-compliant storage practices

We never sell or rent your personal data.

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🍪 Cookies & Tracking Technologies

We use cookies to:

• Save your cart

• Remember your preferences

• Improve site speed

• Analyze visitor behavior

• Deliver personalized content

You may disable cookies at any time through your browser settings.

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👤 Your Privacy Rights

Depending on your region, you may request:

• Access to your personal data

• Corrections or updates

• Data deletion

• Opt-out from marketing emails

You can contact us at any time with privacy concerns.