Thank you for choosing PTPG E-Commerce Store! Below is our complete shipping policy to help you understand how and when your order will arrive.

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🚚 Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
During high-volume periods or holidays, processing times may be slightly longer.

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🌍 Shipping Time Estimates

Delivery times vary depending on your location:

• Standard Domestic Shipping: 7–14 business days

• International Shipping: 10–20 business days

• Rural or Special Zones: May require additional delivery time

(These are estimated timelines. Actual delivery may vary based on customs or carrier delays.)

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📦 Tracking Your Order

Once your order has been shipped:

• You will receive an email with your tracking number

• Tracking updates may take 24–48 hours to reflect in the system

• Some items may ship separately depending on warehouse availability

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🚫 Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately at:
support@ptpgecommerce.com

We will:

• Track the shipment

• Contact the carrier

• Provide a solution (reshipment or refund depending on the case)

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💡 Important Notes

• Incorrect addresses may cause delivery failure — please double-check your information at checkout

• Customs fees (if any) are the responsibility of the customer

• We do not deliver to P.O. Boxes in certain regions

Thank you for trusting PTPG E-Commerce Store!